Terms of use
Effective 1 September 2026
Service
The service provides tenant-isolated support-ticket management subject to the selected plan, usage limits and written order terms.
Acceptable use
Users must protect credentials and must not upload unlawful or malicious content or interfere with service operation.
Availability
Service levels, support commitments, data ownership, warranties and liability follow the applicable subscription or enterprise agreement.
Termination
Access may be suspended for security, non-payment or material breach.